SUPPORT
We make few pieces and we stand behind every one of them. Here's how we look after you after checkout.
Email support@threadsofkaos.com with your order number and we'll answer within two business days, Monday to Friday, 9am–6pm GMT.
We don't run a phone line. A small team reads every message so the answer comes from someone who actually knows your order.
Made to order means we'd rather spend ten minutes helping you choose than process an exchange. Send your usual size in a brand you own and we'll tell you honestly what to take.
Split seam, failed zip, popped stitch, send us a photo. Within twelve months we repair or replace at no cost. After that we still repair, at cost of materials and return postage.
Check the size chart on the product page, use a delivery address you can receive at, and open your parcel within 14 days so any issue is still inside the returns window.
Common questions are answered on the FAQ, or contact the studio.