RETURNS, REFUNDS & EXCHANGES

SHIPPING CHARGES

For approved defective returns, we will provide a replacement. Shipping charges are not refundable.

MADE TO ORDER

Because every Threads of Kaos product is custom made-to-order through Tapstitch only after you purchase it, we cannot accept returns or exchanges for reasons like wrong size ordered, color preference, or change of mind.

Please review our size chart on each product page carefully before ordering.

WE DO OFFER FREE REPLACEMENTS OR REFUNDS FOR

• Product arrived damaged in transit
• Manufacturing defect or misprint, Tapstitch error
• Wrong product or size received vs. what you ordered

HOW TO REQUEST

• Email support@threadsofkaos.com within 7 days of delivery.
• Include your order number and clear photos showing the issue.
• Once verified with Tapstitch's quality team, we will approve a free replacement.
• If a replacement is not possible, we will issue a full refund to your original payment method via Shopify Payments within 5–10 business days.

NOT ELIGIBLE

• Worn, washed, or altered items
• Sizing issues due to not checking the size chart
• Delivery delays caused by the carrier

CONTACT

For any return or quality issue, email support@threadsofkaos.com.